Return & Order Support Policy

At the Polar Bears International Shop, many of our items are made-to-order or delivered digitally to help reduce waste and support our conservation mission. Because of this, we generally do not accept traditional returns or exchanges.

Digital Products & Eco-Adoptions

All digital items, downloadable products, e-cards, and eco-adoptions are considered final sale and are non-refundable once delivered.

If you experience an issue with your order or did not receive your digital item, please contact us and we’ll be happy to help.

Apparel & Print-on-Demand Items

Some apparel and merchandise are fulfilled through our print partner, Printful.

If your item arrives:

• Damaged
• Defective
• Misprinted
• Incorrect
• Lost in transit

Please contact us within 30 days of delivery (or estimated delivery date), and we’ll work with our fulfillment partner to resolve the issue.

To help us assist you quickly, please include:

• Your order number
• A description of the issue
• Photos, if applicable

Need Help?

If you have any questions or concerns about your order, please reach out to us at:

hello@polarbearsinternational.org

We’re always happy to help and want to make sure you have a positive experience supporting polar bears.