Shipping & Delivery Policy

Thank you for supporting Polar Bears International through your purchase! Every order helps support polar bear conservation, research, and education efforts around the world.

Digital Delivery

Most products purchased through our shop are digital products and do not require physical shipping.

After completing your purchase, you should receive:

• An order confirmation email

• A separate email containing your digital download, e-card, eco-adoption materials, or other purchased content

Most digital orders are delivered immediately, unless scheduled, though some may take a few minutes to process.

Print-on-Demand Items

Some merchandise may be fulfilled and shipped through our fulfillment partner, Printful.

If your order includes a physical item, you will receive a shipping confirmation email with tracking information once your order has shipped.

Fulfillment and shipping times may vary depending on the product and destination.

Didn’t Receive Your Order?

If you do not receive your digital item within 1 hour of purchase, please:

• Check your spam, junk, or promotions folder

• Confirm that the email address entered at checkout was correct

If you still cannot locate your order, contact us at:

hello@polarbearsinternational.org

We’ll be happy to help resolve the issue.

Incorrect Email Addresses or Shipping Information

Please double-check your email address and shipping information before placing your order. Delivery issues may occur if incorrect information is entered at checkout.

If you notice an error after placing your order, contact us as soon as possible and we will do our best to assist you.

Questions?

For any questions about your order, shipping, or digital delivery, please contact:

hello@polarbearsinternational.org

Thank you for supporting polar bears through your purchase!